Patient Information

New Patients:

For your convenience, we are open Monday through Saturday and have both morning and evening hours. If possible, please take the time to schedule your appointments in advance. This will ensure that you receive and retain the time slot that is best for you.

If you need to change an already scheduled appointment, please do so as soon as possible. If you are unsure of your appointment time, please call the office to confirm it . The phone number for Six Fishes Healing Arts, located at 750 South 15th Street is 215.772.0770. The phone number for Six Fishes Neighborhood Acupuncture, located at 2308 Grays Ferry Avenue is 215.772.1040.

Cancellation Policy:

Because initial appointments require extra time and time slots are tightly scheduled, we require new patients to provide 48 hours notice for cancellations. If you have missed an appointment with less than 48 hours notice, you will be responsible for the entire office visit fee. Thank you for your understanding.

For established patients, we require at least 24 hours notice to cancel an appointment. If you have missed or rescheduled an appointment with less than 24 hours notice, you will be responsible for the entire office visit fee.

If you find that you are running late for your appointment, please give the office a call to let us know. We will do our very best accommodate you.

The Day Of Your Visit:

Please try to avoid eating or drinking anything that will stain your tongue, such as coffee, tea, grape juice or candy for at least an hour before arrival, as we will be examining your tongue and we want it to be its normal color. You will be most comfortable if you wear loose clothing, as acupuncture involves palpation and treatment of various parts of the body. Draping is provided to ensure modesty. Please refrain from wearing perfume, strongly scented oils and/or lotions on the day of your visit, as many patients are allergic to perfumes and fragrances.

Payment and Insurance:

We accept cash, personal checks, and credit cards. Payment is expected at the time of your visit. Although we only bill a limited number of insurance companies, we can provide you with the proper documentation to submit for reimbursement. We do not provide insurance billing/claims for massage therapy, only for acupuncture. Please see our page under services for more detailed information.

Sanitation:

At Six Fishes, we believe that the treatment begins from the moment you enter the office. We pride ourselves on providing the most healing experience in a calm, clean and beautiful environment. In addition to a hand-washing sink located between the treatment rooms, we also have hand sanitizer in every room. Our linens are laundered daily and all reusable equipment, such as cups and herb dispensary equipment are used once and then washed in a high-temperature dishwasher.

Acupuncture Safety:

We only use sterile, single use, disposable needles, which are discarded into bio-hazardous waste containers. Prior to needle insertion the skin is swabbed with alcohol. All Six Fishes practitioners are certified in Clean Needle Technique by the National Commission for the Certification of Acupuncture and Oriental Medicine (NCCAOM).

Herbal Safety:

Six Fishes Chinese Medicine takes the issue of herb safety very seriously. We have received training in drug and herb interactions. The practitioners at Six Fishes are certified to practice Chinese Herbology by the NCCAOM and licensed by the State of Pennsylvania. All our custom formulas are dispensed by China Herb Company. We are uncompromising in our standards: All herbal products are tested for bacteria, mold, heavy metals and pesticides. Batch tracking of raw, liquid and granular extracts is maintained. Prepared formulas are manufactured according to strict Current Good Manufacturing Practices (cGMP). Custom formulas are labeled with the invoice number, practitioners and patients name; date of preparation as well the ingredients to insure the safety and accuracy of the herbal formula.


In January of 2016 I had an hysterosalpingogram (HSG). This test showed that both of my fallopian tubes were blocked at the midsections. Although never diagnosed, I believe the blockages were due to endometriosis, which caused scar tissue around my fallopian tubes. The fertility specialist that performed the HSG told us that we would never conceive naturally, ie without IVF. I came to Cara in May of 2016 with blind hope. The initial consultation was in depth and covered many aspects of my health, emotional state and lifestyle. I finally felt that I was being listened to about my health issues and concerns. She guided me through dietary changes and supplements after that initial 2 hour appointment. Then we started with acupuncture and herbs and I soon noticed a difference with my periods. We monitored my cycles together. Through the whole process I never let myself lose hope and Cara was my cheerleader through it all! In Jan of 2017 I felt it was time to get another HSG to see if any progress had been made. To schedule this I needed to see a fertility specialist. We went to a different medical office and this specialist took a brief glance at my chart from my previous fertility testing and continued to council me on IVF as my only option. The fertility doctor was reluctant to order me another HSG, but finally agreed to write an order for the testing. My GYN performed the HSG in February of 2017 and to everyone’s surprise, BOTH tubes were completely OPEN. Despite having turned 40, we conceived naturally the next month and now I have a very active (downright wiggly) 5 month old. If it wasn’t for Cara Frank my daughter wouldn’t be here. I can never thank her enough for my little fish!

M.D.